Shipping Policy
Shipping Policy
Order Cut-Off Times and Dispatch Schedule.
All orders received by Silverstone Wholesale prior to 14:00 HOURS each business day, will be packed for dispatch within 5 business days wherever possible, subject to stock availability.
Orders received after the cut-off of 14:00 HOURS each business day, will be processed as received the following day.
We operate no same day delivery option on goods. All orders are tracked and dispatched via Australia Post or various contracted courier services and a tracking link provided.
Please allow up to 12 days for delivery from dispatch.
Please note that due a surge in orders for Christmas trading it may take up to an extra 5 to 7 days for your goods to be dispatched during November and December. We will work hard and do our best to avoid this inconvenience as much as possible and we wish you an enjoyable and prosperous holiday period.
All parcels shipped via Australia Post will have a "Do Not Safe Drop" placed on the label unless otherwise requested by you. If you prefer to have your parcel left at your front door, or left in a specific place by Australia Post or a courier contractor - please let us know in the comments box on the shopping cart payments page or alternatively via email or phone prior to dispatch of your order. Silverstone Wholesale will not accept responsibility for any parcel requested by you to be "safe dropped".
TEMPORARY ADENDUM TO SHIPING POLICY
Please note that due a surge in orders for Christmas, Easter and other holidays of note, trading it may take up to an extra 5 to 7 days for your goods to be dispatched during November and December. We will work hard and do our best to avoid this inconvenience as much as possible and we wish you an enjoyable and prosperous holiday period.
Please note that due a surge in orders for Christmas trading it may take up to an extra 5 to 7 days for your goods to be dispatched during November and December. We will work hard and do our best to avoid this inconvenience as much as possible and we wish you an enjoyable and prosperous holiday period.
In order to make your shopping as easy as possible on checkout page, you will be required to nominate a method of payment, i.e., account holder, direct deposit, PayPal, Credit card (which will be processed through Braintree) or cheque payment. For Direct Deposit customers, goods will be sent as soon as funds are received into our account and have been cleared. For account customers - shipment will not take effect until all past due accounts are paid up to date.
Shipping - International Orders - PLEASE NOTE: We are not accepting new customers outside of Australia at this time.
The only method of payment for your order will be Telegraphic Transfer or PayPal and your shipping charges will be calculated offline. If you opt to pay with PayPal we will draw up a PayPal invoice and forward it to your email address. We will email you with the total of your order including shipping charges. All International orders will be forwarded via Australia Post using Express Post International. Please visit http://www1.auspost.com.au/international/ for rates to your country.
Please Be Aware and check with your Government Authorities before ordering products such as smudge sticks, resins and herbs from us. Some countries have stringent LAWS on importing these goods. Silverstone Wholesale will not be held responsible if authorities in your country seizes goods ordered by you from us. A freight fee is charged on invoice and is GST applicable. This charge will be dependent on items ordered and delivery address and is subject to change.
Delivery Charges
Shipping - Australian Customers
Shipping charges for all Australian orders are as follows:
New South Wales, Coolangatta and Wodonga $16.90 plus GST
Melbourne city inner $18.90 plus GST capped
Melbourne city outer and Brisbane $19.90 plus GST capped
Country Victoria $20.90 plus GST capped
Adelaide $21.90 plus GST capped
Gold Coast, Sunshine Coast, Ipswich, $24.90 plus GST capped
For orders over $499.99 (ex GST) in the above areas only - free freight is offered.
Queensland city near $24.90 plus GST capped
Queensland city mid, and South Australia Country $29.90 plus GST capped
Queensland city north $31.90 plus GST capped
Tasmania $32.90 plus GST capped
Norfolk Island $35.90 plus GST capped
Western Australia Perth Area $38.90 plus GST capped
Northern Territory, and Christmas Island $43.90 plus GST capped
Western Australia city north or south $45.90 plus GST capped
For orders weighing under 1kg, Silverstone Wholesale will at its discretion charge a relevant fee.
These shipping charges are uniform Australia-wide and in many cases represent only a fraction of the actual freight charge.
